After-sales service

We will provide a complete after-sales service system

  1. All-day after-sales service in 24 hoursthroughout the year;
  2. Providefreeaccessories for replacement
  3. Special and perfect scientific after-sales management service system;


Product category warranty period range

* Commercial lighting products are guaranteed for 5 years.

* For products that are not covered by the warranty, Solaraxy Smart Lighting can provide online telephone, online support and other services.


Non-committed warranty coverage

For the following situations, which are not within the promised warranty, Solaraxy Smart Commercial Photo Customer Service Center will charge certain material fees and service fees as appropriate when performing services. The specific charging standards can be inquired at the service centers or distribution outlets of each district office.

  1. The product or its parts exceed the free warranty period.
  2. The product does not belong to the scope of free service.
  3. Failure caused by abnormal voltage, water immersion, and improper use environment.
  4. Failure caused by failure to use the instructions and precautions required in the manual.
  5. Failure caused by the purchaser during transportation and handling.
  6. Failure caused by dismantling, repairing, or refitting the product without the authorization of the manufacturer.
  7. Failure caused by force majeure (such as earthquake, war, fire) and other factors.



Tel: +86 18665370093

Address:Jingmei Building, TaiWan industrial Park, SHIYAN Town, BaoAn District, ShenZhen, China.